ACT!

Making Customer Relationships your Business with our ACT! product range Sage provides more small and medium sized enterprises with contact and customer relationship management solutions than any other company in
the world. ACT! connects your people, processes and technology to deliver the highest levels of customer service to your customers. It involves a variety of activities, including the ability to:

Manage all the details related to your contacts, such as address, phone numbers, e-mail, websites, notes, correspondence, documents, to-do items and activities

Communicate and effectively follow up with your contacts by telephone, mail and e-mail
Send personalised correspondence to your contacts
Schedule appointments and to-do items
Maintain accurate records of all your interactions with contacts
Generate reports for reviewing activities
Forecast and track sales opportunities to improve results

In today's competitive business arena, it's essential that every part of your business is as effective as it can be. Contact and Customer management embraces the very core of your business - your customers and how you deal with them. Throughout the course of a typical day, you communicate with a number of business associates, establishing, building and managing those relationships are vital to your business. Dealing with customer queries effectively, maintaining accurate contact records, implementing a proven sales process system, planning and managing communications are all part of good customer management.